The Risk Insight

The Changing Role of the Chief Security Officer (CSO)

Episode Summary

We sit down with Hugh Dunleavy, Crisis24's Chief Security Officer (CSO) to discuss how the COVID-19 pandemic, and other incidents in the past 18 months, have changed the way CSO's provide risk management and duty of care support for an organization and its people.

Episode Notes

In today's The Risk Insight episode, your host, Mo French, SVP Risk Solutions, discusses the changing role of the Chief Security Officer (CSO) with Crisis24's Hugh Dunleavy. 

In this episode, Mo and Hugh discuss: 

• How the COVID-19 pandemic challenged CSO's and redefined duty of care
• The extent of duty of care responsibilities in a remote workforce environment
• Shared responsibilities between the Chief Security Officer and the Chief Information Security Officer (CISO) and how the two roles are intertwined, particularly with respect to cyber security
• The expanded structure of the crisis management team (CMT) as a company-wide shared responsibility
• New and changing considerations in travel risk management (TRM)
• Using lessons learned in recent months and how CSO's can better prepare for what might happen in the near-term

About Hugh Dunleavy, Chief Security Officer & Senior Vice President US Operations | Crisis24

As the Chief Security Officer at Crisis24, Hugh Dunleavy  provides strategic direction for Crisis24's risk management and security operations. Additionally, Hugh leads the US Operations division, providing response support to organizations in North America. He has 28 years experience in foreign military service and is retired US law enforcement.

About Mo French, Senior Vice President Risk Solutions | Crisis24

In serving the risk management industry for the past 12 years, Mo works with organizations to provide risk solutions tailored to specific business needs. In previous roles, she focused on services and technologies supporting the supply chain in both consulting and sales.